| What do you charge for shipping?
Shipping charges are based on the total amount of your purchase. The tables below show charges for USPS, UPS Ground, Standard Shipping,
| Standard Shipping Charges |
| Order Subtotal |
Shipping Cost |
| $0.00-$150.00 |
15% |
| $150.00-$299.00 |
10% |
| $299.00-$more |
0% |
|
| Can I return a product? |
If you are ever less than completely satisfied with a product purchased from PotteryAttic.com, you may return it for a replacement (if the item is still available) or a full refund within 15 days. |
We want you to be fully satisfied with every item that you purchase online from Pottery Attic. If you are not satisfied with an item that you have purchased online, you may return the item within 15 days for a full refund of the purchase price, minus the shipping, handling, gift wrap, or other charges. You must contact us with 5 days of receiving item and ship within 10 days of receiving you items |
All special order and Custom order designs and patterns cannot be returned. In this instance all orders are final and no returns will be offered. |
The item must be returned in the original packaging, and with all paperwork, to ensure full credit. |
No returns or refunds will be granted after the five (5) calendar day period has expired. If we receive notification from you within the five (5) days, we will refund the purchase price in full to your credit card after receiving the ceramics undamaged (for satisfaction guaranteed claims or damaged (for damaged ceramics claims). Shipping charges are not refundable. |
Credit: |
You can expect a refund within 15 days of our receiving your returned product. You will be refunded the shipping cost if the return is a result of a manufacturer error or a shipping error on our part. |
Return Instructions: |
The packing slip in your package will contain detailed instructions for returning an item. |
 |
Please refer to your packing slip for return information. |
|
Pack the item securely in the original package, if possible. |
|
Enclose one copy of the packing list with the item. Be sure to keep one copy of the packing list for your records. If you cannot send your packing list, please include your order number, billing name, and address with the item |
|
All products must be returned in good condition, in original packaging (whenever possible), and with all paperwork, parts and accessories to ensure full credit |
|
All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries. |
|
For your protection, we recommend that you use Insured Parcel Post for your return. Unless your packing slip directs you to ship an item to a different addresses (and if so, follows such directions), ship the return package to: |
Returns Department
7019 Broken Arrow
Spring Branch, Texas
78070
|
Keep the Return Tracking Number from the package you are returning to ensure that the package is returned to our warehouse. |
Back to Top |
How do I track my online, phone/fax or mail order? |
To check the status at any time, go to Order Status, accessible from the top of any page |
Does Pottery Attic "cookie"? |
Yes, you will receive a "cookie" when you enter our site. This cookie allows the site's features to run smoothly. This small piece of text (a few bytes) is stored on your computer. The cookie does not reveal your identity or email address or harm your computer. If you choose to register this information later, that's your choice. The cookie is used to restore session information. The only information contained in the cookie is your session ID; no personally identifiable information is stored nor transmitted in the cookie. |
What if the actual Import Fees are more than the Import Fees Deposit I was charged? |
You will not be charged any additional fees if the actual Import Fees exceed the Import Fees Deposit we estimated. |
What if the actual Import Fees are less than the Import Fees Deposit I was charged? |
If the actual Import Fees (paid by carrier on behalf of the recipient to the customs and tax jurisdiction of the destination country) are less than the Import Fees Deposit PotteryAttic.com estimated, we will automatically refund the difference to the payment method you used for the order. We will send you a notification e-mail to confirm the amount of the refund. |
Are all orders paid in full? |
Yes. The total amount of all item(s) ordered will be charged in full to your credit card. Online orders cannot be paid for on an installment basis. |
How can the estimated Import Fees Deposit differ from the actual import duties and fees payable? |
Customs regulations and tax rates applicable to certain goods may change. Also, customs officials in various countries and regions may differ on the proper classification of goods. |
What is a "cookie"? |
A cookie is a text file saved to your computer's hard drive. The text file contains small pieces of data sent by a web server and stored on your computer when you visit certain websites. Your browser can "read" this information when you visit the site again. A cookie cannot access your computer files or hard drive. |
How do you estimate the amount of the Import Fees Deposit? |
We use third-party software to determine the duties, taxes, and fees associated with each item in the order for the destination country selected during the checkout process. |
Does anyone else see the information that I provide to Pottery Attic? |
We respect our customer's privacy. No customer information is made available to outside companies without the customer's consent. Information gathered online is used solely for the purpose of personalizing product information on Pottery Attic. |
What if I don't feel comfortable giving my credit card number online? Can I still order Pottery Attic products? |
You can also order via telephone, Monday - Friday, 8:00 am - 5:00 pm (excluding holiday's) Central Standard Time at 1-.830.885.4890 |
How do I search for a product? |
If you're looking for a particular product or type of product, enter a word, phrase, or item number into the search box at the upper-right corner of the screen and click "Go" - the site will return all matching products. You can also browse our product assortment using the category links at the top of the page. |
What is the worst thing that could happen? |
Under the Fair Credit Billing Act, your bank can not hold you liable for more than $50.00 of fraudulent charges. If it is evident that your card was compromised as a result of a transaction with Pottery Attic.com, we will reimburse you for the liability, up to $50.00. |
When will my order be delivered? |
Order was placed on: May 05, 2006 Pre-shipment lead time: 4 to 6 business days Shipping time: 3 to 7 business days Total delivery time: 7 to 13 business days (about 1.5 to 2.5 weeks)
* Please note that Saturday, Sunday and Holidays are not business days. SHIPPING METHOD: STANDARD DELIVERY - shipped by variety of carriers (3 to 7 business days) If an item is not in stock or needs to be ordered from the respective manufacture, we will inform you and send you estimated delivery date once your order is placed.
|
Which part of Pottery Attic's Web site is secure? |
Both the final Checkout process and the Registration area are secure. |
Back to Top |
Hope you are well.
Can you please update my FAQ's and shipping info? I discovered two errors that I missed previously.
Please find the attached the documents. Please let me know if you have any questions.
|
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
